Technical Support

Common Issues & Solutions

App Not Starting

If the app doesn't start, try these steps:

• Force close the app and restart it
• Restart your device
• Update to the latest version from App Store
• Delete and reinstall the app (your data will be preserved if you've exported it)

Tasks Not Appearing

If your tasks aren't showing up:

• Check that you have an active plan with tasks scheduled for today
• Verify the date is correct in your device settings
• Try refreshing the view by pulling down to reload
• Check if you've completed all tasks for the day

Data Not Syncing

If your data isn't syncing or appears lost:

• Use the Export Data feature in Settings to backup your plans
• Import the data file to restore your plans
• Ensure you're using the latest app version
• Contact support if the issue persists

Review Schedule Issues

If review tasks aren't appearing at the right time:

• Review tasks appear after completing a new learning task
• Check the Calendar view to see all scheduled reviews
• Review intervals are based on the Ebbinghaus forgetting curve (1, 2, 4, 7, 15 days)
• Ensure you complete new tasks before expecting review tasks

Plan Creation Problems

If you're having trouble creating a study plan:

• Ensure all required fields are filled (Plan Name, List Name, Start Date)
• Check that Lists per Day and Total Lists are valid numbers
• Try creating a simpler plan first to test
• Contact support if you continue to experience issues

Frequently Asked Questions

What is the Ebbinghaus forgetting curve?

The Ebbinghaus forgetting curve describes how information is lost over time when no effort is made to retain it. Our app uses this scientifically proven method to schedule reviews at optimal intervals (1, 2, 4, 7, and 15 days) for maximum memory retention.

How do review tasks work?

Review tasks are automatically generated after you complete a new learning task. They appear on the same day and are scheduled at specific intervals to reinforce your memory. You must complete the new task before the review task becomes available.

Can I customize the review schedule?

The review schedule is based on the scientifically proven Ebbinghaus forgetting curve with fixed intervals (1, 2, 4, 7, and 15 days). This schedule is optimized for maximum memory retention and cannot be customized.

What happens if I miss a day?

If you miss completing tasks for a day, you can continue where you left off. The review schedule will adjust based on your actual completion dates. Your progress is saved automatically.

Can I export my data?

Yes! You can export all your plans and data from the Settings page. Use the Export Data feature to save a JSON file that you can import later or keep as a backup.

Can I delete a plan?

Yes, you can delete any plan from the Settings page. You can also archive plans to hide them from daily views while keeping the data. Archived plans can be restored at any time.